Shipping Policy
Last Updated: 25 November 2025
This Shipping Policy describes how orders placed on our Site are processed, shipped, and delivered.
1. Shipping Coverage
We currently ship to:
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All emirates within the UAE
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Selected international destinations (subject to restrictions)
International customers should check customs regulations before ordering.
2. Shipping Methods & Delivery Timelines
Within UAE
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Standard Delivery: 1–3 business days
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Express Delivery (if available): Same/Next business day
International
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5–12 business days, depending on destination
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Customs delays may extend delivery times
3. Shipping Costs
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Calculated at checkout based on location and order weight
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Free shipping may be offered during promotions or above certain order values
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International orders may incur customs duties or VAT, payable by the recipient
4. Order Tracking
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Customers receive a tracking number via email/SMS once the order is shipped
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Tracking may take up to 24 hours to activate
5. Delivery Issues
Please contact us if:
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The package is delayed
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The tracking link shows no updates
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The item arrives damaged
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The package is lost in transit
We will coordinate with the courier to resolve the issue.
6. Incorrect Address
If incorrect shipping details are provided:
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Customers must inform us immediately
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We are not responsible for delays, loss, or extra charges due to incorrect addresses